Support

Last updated October 2, 2026

CareBoard is a private family board. It is not medical advice.

The iPhone’s iCloud account

CareBoard does not ask you to create a separate account. The caregiver is the iCloud account already on the iPhone. If CareBoard says iCloud is unavailable, open Settings, sign in to iCloud, and open CareBoard again.

Subscribe

The person who created the board can subscribe to CareBoard Unlimited. Everyone on that CareBoard shares the plan. They do not subscribe themselves. The price and the period come from the App Store. If a price does not load, tap Unavailable — Try again.

Restore Purchases

On the CareBoard Unlimited sheet, tap Restore Purchases. The App Store looks up this Apple ID’s subscription. When this phone is the owner, CareBoard writes that plan onto the household.

Cancel or manage

Tap Manage Subscription on the CareBoard Unlimited sheet, or use Settings, then your Apple ID, then Subscriptions. Cancel at least 24 hours before the period ends. CareBoard cannot cancel the subscription from the household itself.

Sharing is paused

Invited members see “Sharing is paused” when the owner’s plan has lapsed past Apple’s billing-retry window, or when the owner’s phone has recorded that the plan ended. Sharing is paused is the only lapse state. A free plan, a missing renewal date, and the billing-retry window do not make anyone read-only. People you invite can keep editing until sharing is paused. Nothing has been deleted. Tap Check again after the owner subscribes. The owner can still use CareBoard and sees Subscribe on their banner. A board that has never stored a renewal date keeps syncing.

Contact

Email support@thistledew.app. Privacy questions go to privacy@thistledew.app.