CareBoard Support

To start a live household, the person starting it needs to be signed in to iCloud and use Sign in with Apple. Then open Household to find the invite code (it looks like CARE-XXXX-XXXX) and send it to family. They install CareBoard, choose to join a household, sign in with Apple, and enter the code. Each person needs their own Apple ID with iCloud turned on.

Anyone who has the code can join and see the board, so share it only with people you trust. An admin can make a new code in Household. The old code stops working, and people who haven’t joined yet will need the new one.

• Check for typos, and ask the admin whether they’ve made a new code.
• Make sure you’re signed in to iCloud in iOS Settings and have an internet connection.
• Ask the admin to open CareBoard once while online so the code is published, then try again.

• Both phones need to be online and signed in to iCloud, with iCloud turned on for CareBoard (Settings → [your name] → iCloud).
• Pull down on Today or Household to refresh. The sync status in Household shows whether changes are waiting, and Try again re-sends them.
• Check that the household owner’s iCloud storage isn’t full. The shared board uses the owner’s storage.
• Allow notifications and Background App Refresh so changes can arrive while the app is closed.
• Before signing out, let pending changes finish. CareBoard warns you if something hasn’t synced yet.

Turn the lock on or off in Household settings. Face ID (or Touch ID) is checked by iOS, and CareBoard never sees your face or fingerprint. Your CareBoard PIN is the backup; it isn’t your iPhone passcode. The lock is for this iPhone only and doesn’t sync to other phones. If Face ID stops working, check that Face ID is allowed for CareBoard in iOS Settings → Face ID & Passcode → Other Apps, and use your PIN in the meantime.

If you forget your CareBoard PIN, we can’t reset it, because it’s stored only on your iPhone. Email us and we’ll help you get back in. Deleting and reinstalling the app turns the lock off. You’ll then need to sign in again (a family member who joined may need the invite code). The shared household board stays in iCloud, but changes that hadn’t synced yet will be lost.

There’s no “Leave household” button yet. Ask a household admin to remove you (Household → tap your name → Remove). That ends your access to the shared board. Then tap Sign out in Household, and delete the app if you want to remove the copy on your iPhone. Admins can remove anyone except the household owner.

• Single entries: undo or remove logs, shopping items, emergency contacts, and appointments in the app.
• This iPhone: delete the CareBoard app.
• The whole household (owner only): iOS Settings → [your name] → iCloud → Manage Account Storage → CareBoard → Delete Data. This permanently deletes the board for everyone in the household.

We don’t have a copy of your board, so we can’t delete it for you, but we’re happy to help. See the privacy policy for details.

Add the care recipient’s home address in Household → Home address. Type street, city, and state, then tap Save address. Weather alerts cover US addresses. If weather services are down, the rest of the board still works. Try again later.

Check iOS Settings → Notifications → CareBoard, and the notification choices in Household. Reminders are scheduled on each iPhone, so each caregiver needs to allow them on their own phone. Don’t rely on CareBoard as the only reminder for critical medications.